Call Center Operator

Direct Line Global (Pvt) Ltd.
  • Post Date: October 3, 2018
  • Applications 0
  • Views 26
Job Overview

Responsibilities

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Requirements

  • Fluency in English Language
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
  • School levers are welcomed

Job Detail
  • Offered Salary0- 20,000
  • Career LevelEntry Level
  • ExperienceFresh
  • GenderBoth
  • IndustryBusiness Services
  • QualificationCertificate
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