Concierge

Direct Line Global (Pvt) Ltd.
  • Post Date: December 3, 2017
  • Applications 0
  • Views 41
Job Overview

Our Client in the Hospitality industry is on the look out for a Concierge

 

DUTIES AND RESPONSIBILITIES:

  • Develops a strong knowledge of the hotel’s facilities and services and of the surrounding community.

  • Provides guests with information about attractions, facilities, services, and activities in or outside the property.

  • Makes guest reservations for air or other forms of transportation when requested.

  • Obtains necessary itinerary tickets.

  • Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.

  • Organizes special functions as directed by management.

  • Arranges secretarial and other office services.

  • To ensure a proper use of the telephone etiquette standards.

  • To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.

  • To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.

  • To ensure that all sections have proper coverage of staff at all times.

  • To ensure that guest luggage records are accurately maintained and all special requests are met.

  • Process and deliver messages for Guests.

  • Deliver and safely storage Guest luggage.

  • Stay current and up to date with all hotel services as well as daily VIP requests and special events.

  • Ensure orderliness and safety guidelines around the lobby and front door areas.

  • Provide support to Management as required, in cases of emergency.

  • Project a professional manner with an emphasis on hospitality and Guest service.

  • Maintain a clean, healthy, and safety working area.

  • Coordinates guest requests for special services or equipment with the appropriate department.

  • Contacts roomed guests periodically to ascertain any special needs.

  • Handles guest complaints and solve problem to the degree possible.

Requirement:

  • Fluency in English; knowledge of other languages is a plus
  • Working knowledge of MS Office; knowledge of hotel management software is an advantage
  • Excellent customer service skills
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Diploma in Hotel/Hospitality Management or relevant field
Job Detail
  • Offered SalaryNegotiable
  • Career LevelEntry Level
  • Experience2 Years
  • GenderBoth
  • IndustryHospitality
  • QualificationDiploma
Shortlist Never pay anyone for job application test or interview.