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Customer Care Executive 136 views6 applications

launched in 2014, Daraz is South Asia’s online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has more than 30,000 sellers and 500 brands, serving 5 million consumers.

Daraz is owned by Alibaba Group Holding Limited. For further expansion, we seek a highly motivated and talented individual for the post of:

Customer Care Executive

Job Duties

  •   Answer all customer calls to the agreed Company standards
  •   Ensure that service levels & abandoned call percentages are met as per the agreed KPIs
  •   Make effective communication both inbound and outbound to communicate Company products, services /offers & maintain Company standards in communicating
  •   Gather information from customers for research purposes and ensure confidentiality of such data available
  •   Undertake responsibilities of administrative duties within the department
  •   Promote up-selling/cross selling to inbound calls & contribute/increase departmental revenue
  •   At management discretion, direction may be given for tasks outside the scope of work

Candidate Requirements:

  1. Bachelor’s Degree / Any other recognized equal qualification
  2. Excellent communication skills in English and Sinhala (Tamil would be an added advantage)
  3. Good IT literacy skills (Ms Office & Gmail)
  4. Having 1 + years of work experience in a relevant field
  5. Should be willing to work on a shift/roster basis (Full Time)
  6. The candidate should preferably reside within 15km radius from Colombo

what we offer:

  •  The opportunity to become part of a highly professional and dynamic team engaging in superior systems from a global leader in E-commerce
  • Unique experience & training in an entrepreneurial & International environment.
  • Attractive remuneration, medical insurance and other benefits
  • Opportunities for professional & personal growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

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Company Information
  • Total Jobs 17 Jobs
  • Category Retail
  • Location Colombo 3
  • Full Address 9 School Lane, 3rd Floor, Colombo 00300
  • Industry Ecommerce
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