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Customer Service Executive 634 views127 applications

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Customer Service Executive

Today DHL stands as the leading Logistics Company of the world .This has been possible due to the people who bring in their talent and professionalism to retain our trademark quality of service. At DHL We create the space and opportunity for [individuals to develop that personal and professional ski s while they take the challenge of making the world smaller and connected

Customer Service Executive

We are on the lookout of a young self-motivated individual who has he passion in responding to our customers consistently

The Customer Service Executive responsible for confidently and knowledgeably providing the full suite of DHL customer service offerings (e.g. booking,enquiries,shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes.

Job Profile Person Profile

  • Excellent communication skills in  English & Sinhalese
  • Passed the GCE Ordinary Level
  • Age between 18-28
  • Excellent Computer Literacy
  • Experience in a similar capacity would be a distinct advantage

The selected candidate can look forward to a very attractive remuneration package above the market average couple with a lucrative incentive scheme.

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Customer Service Executive

Are you fast on a computer, friendly and good at dealing with people?

Do you thrive in a face paced environment?

Do you have great problem solving skills, a respectable phone manner and the ability to help out dynamic customers with queries?

Key Responsibilities:

  • Capability to handle day to day online customer inquiries and provide excellent customer service support.
  • Coordinate with customers and delegate their requirements.
  • Working cooperatively in a team environment.
  • Capability to deliver quality customer service by responding to inbound emails, messages with attention to detail and speed.

Skills and Experience:

  • GCE Ordinary Level (including credit for English).
  • Excellent communication and interpersonal skills.
  • Excellent verbal and written communication Skills in English.
  • Previous experience in the field of customer care would be an added advantage.

School leavers and beginners are encouraged to apply. Attractive remuneration package will be given to the right candidates.

Forward your CV with the names of two non-related referees to the below mentioned e-mail. Apply within 14 days.

 

No 261, High-level Road Nugegoda

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Company Information
  • Total Jobs 1 Jobs
  • Category Retail
  • Location Colombo
  • Full Address 261,High Level Road 10250 Nugegoda
  • Industry Retail
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