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Executive E-Commerce Help Desk 58 views3 applications

Job Expired

CAREER OPPORTUNITIES’

We are looking for a Executive E COM HELP DESK — If you are energetic,innovative and self driven here is the opportunity to join with the most international IT Team

This role is accountable to support the E Com Solution support team in all ESS tools and activities primarily via the ESS Helpdesk to cost-effectively resolve customer queries on E-tools with a view to enhancing customer satisfaction.

 

Job Profile

• Improve Customer satisfaction with E Com solutions

• Responsible for answering routine/complex enquirers via the interactive help desk function, email and telephone on daily basis in a professional and swift manner.

• To ensure timely completion for the assigned tasks, record and monitor progress against agreed standards

• Liaise with DHL regional office to collaborate on E Com projects if required.

What we are expecting you to possess

• Diploma in the Information Services or equivalent

• Fully conversant in MS office packages (Word,Excel, Powerpoint)

• Good interpersonal & excellent command in English language is a must

• Ability to work in a team environment

• Ability to identify and escalate priority issues to relevant areas

Position Details

• Duration — 1 Year

• The role works within standard working hours • Exposure to world class IT processes and practices

If you think you are the right candidate to apply for this opportunity, Please send us your resume to careerssrilanka@dhl.com

More Information

  • This job has expired!
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