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Help Desk Coordinator 25 views2 applications

Help Desk Coordinator

 

Who we are…

 

Overseas Realty (Ceylon) PLC (ORCL) is a Board of Investment of Sri Lanka approved flagship company incorporated in 1980 to undertake the principal activities of investment, development and management of properties. It is a public listed company in the Colombo Stock Exchange.

 

ORCL is the owner, manager and developer of the iconic World Trade Center, Colombo (WTC) which comprises two office towers of 39 floors each, provides 750,000 sq. ft. of office and retail space.

 

Requirements…

 

  1. Efficiently manage internal and external customer feedback
  2. Liaise with internal departments and direct staff to resolve customer complaints
  3. Manage help desk system
  4. Coordination between internal department and customer
  5. Prioritize and timely attend to customer complaints
  6. Report to the Management of any short comings

 

Person Profile

 

  1. Good Communication Skills in English and Sinhala
  2. Advanced Level qualification
  3. Ability to work in a computerized environment and should be familiar with email and MS Office package
  4. Prior experience in Customer Service or a help desk will be an added advantage
  5. Excellent Negotiation and Organizational Skills
  6. Should be an energetic individual with positive attitude
  7. Willingness to work extended hours
  8. Age preferred between 35 – 45 years

 

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Company Information
  • Total Jobs 11 Jobs
  • Category Real Estate / Construction
  • Location Colombo
  • Full Address 18 – 01 East Tower, World Trade Center, Colombo 01
  • Industry Real Estate and Construction
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