Post Jobs For Free !

Junior Executive 467 views70 applications

Job Expired

Junior Executive—Customer Experience (Horana)

JOB ROLE:

  • Maintain and deliver high standard of service levels in customer engagement.
  • Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services.
  • Understand the customer requirements and serve their needs promptly to build customer loyalty.
  • Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.
  • Assist Mobitel authorized dealers, alternative partners and other stakeholder’s in business activities.

QUALIFICATIONS & EXPERIENCE:

  • Passed the G.C.E. O/L and A/L examinations.
  • Minimum one year experience in Customer Care in a Telecom/ Banking industry is preferable.
  • Excellent communication skills in English, Sinhala and Tamil, being an added advantage.
  • Must be competent in Microsoft Office Packages.
  • Be able to work in a team environment as well as with all levels of staff in the organization.
  • Excellent presentation, negotiation and communication skills.
  • Sound technical knowledge in handling mobile phones and data devices.
  • Ability to solve problems, as well as to listen, understand the needs/ concern of customers.

 

More Information

  • This job has expired!
Email Me Jobs Like These
Showing 1–0 of 0 jobs
Share this job

Mobitel (Pvt) Ltd

We Care. Always.
(2)
Contact Us
https://jobsdirect.lk/wp-content/themes/noo-jobmonster/framework/functions/noo-captcha.php?code=f3f24