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Junior Executive—Customer Experience (Horana)

JOB ROLE:

  • Maintain and deliver high standard of service levels in customer engagement.
  • Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services.
  • Understand the customer requirements and serve their needs promptly to build customer loyalty.
  • Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.
  • Assist Mobitel authorized dealers, alternative partners and other stakeholder’s in business activities.

QUALIFICATIONS & EXPERIENCE:

  • Passed the G.C.E. O/L and A/L examinations.
  • Minimum one year experience in Customer Care in a Telecom/ Banking industry is preferable.
  • Excellent communication skills in English, Sinhala and Tamil, being an added advantage.
  • Must be competent in Microsoft Office Packages.
  • Be able to work in a team environment as well as with all levels of staff in the organization.
  • Excellent presentation, negotiation and communication skills.
  • Sound technical knowledge in handling mobile phones and data devices.
  • Ability to solve problems, as well as to listen, understand the needs/ concern of customers.

 

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Mobitel (Pvt) Ltd

We Care. Always.
(2)
Company Information
  • Total Jobs 2 Jobs
  • Category Telecommunications
  • Slogan We Care. Always.
  • Location Colombo 2
  • Full Address 108, W.A.D Ramanayake Mawatha, Colombo 02,
  • Industry Telecommunications
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