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Manager, Managed Services New 58 views4 applications

The Offer

  • A culture of continuous learning and innovation
  • Join a firm values employees and believes people to be their greatest asset
  • An opportunity to grow your career along with the firm

The Employer

Our client is an an award-winning fast-growing analytics and technology consulting business with multiple vendor partnerships across APAC. They provide world-class support and expertise customers across the globe.

Join a firm that is committed to a workplace culture of respect, inclusion, and diversity.

The Job

As our Managed Services Manager you will be responsible for :

  • Building relationships with clients and assist in expanding engagement footprint while also ensuring customer satisfaction concerns are addressed
  • Manage multiple engagements against budget, timeline and scope
  • Understand client’s solution, challenges, and opportunities and deliver high quality work
  • Implement a standardised service delivery model rooted in IT Service Management best practices
  • Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence
  • Promote the adoption of digital tools and strategies to drive an innovative workplace
  • Participate in pre-sales presentation, pricing and proposals
  • Ensuring our support professionals have the skills, experience and capacity to deliver our service offerings, and develop strategies to bridge any gaps.
  • Maintain an inclusive and engaging work environment that develops, retains & attracts talent.

The Profile

  • You possess a degree in Business Administration or Information Technology and have an ITIL certification
  • You are capable of effectively dealing with multiple priorities and meeting deadlines
  • You have prior experience working in various pre-sales activities including estimations and proposal writing
  • You are excellent at leading, structuring and mentoring a support team in a managed service environment.
  • Prior experience in setting up and managing a 24×7 help desk is an added advantage
  • You have excellent stakeholder management skills and have strong communication skills.

Ref :70500940

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