- A culture of continuous learning and innovation
- Join a firm values employees and believes people to be their greatest asset
- An opportunity to grow your career along with the firm
Our client is an an award-winning fast-growing analytics and technology consulting business with multiple vendor partnerships across APAC. They provide world-class support and expertise customers across the globe.
Join a firm that is committed to a workplace culture of respect, inclusion, and diversity.
As our Managed Services Manager you will be responsible for :
Building relationships with clients and assist in expanding engagement footprint while also ensuring customer satisfaction concerns are addressed
Manage multiple engagements against budget, timeline and scope
Understand client’s solution, challenges, and opportunities and deliver high quality work
Implement a standardised service delivery model rooted in IT Service Management best practices
Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence
Promote the adoption of digital tools and strategies to drive an innovative workplace
Participate in pre-sales presentation, pricing and proposals
Ensuring our support professionals have the skills, experience and capacity to deliver our service offerings, and develop strategies to bridge any gaps.
Maintain an inclusive and engaging work environment that develops, retains & attracts talent.
You possess a degree in Business Administration or Information Technology and have an ITIL certification
You are capable of effectively dealing with multiple priorities and meeting deadlines
You have prior experience working in various pre-sales activities including estimations and proposal writing
You are excellent at leading, structuring and mentoring a support team in a managed service environment.
Prior experience in setting up and managing a 24×7 help desk is an added advantage
You have excellent stakeholder management skills and have strong communication skills.
Apply for this role at: https://snaphunt.com/jobs/70500940
- Address Colombo, Sri Lanka
- Career Level Professional
- Minimum Experience 7 Years
- Qualification Bachelor Degree
- Gender Both