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OFFICER – CONTACT CENTER 231 views28 applications

Job Expired

UNION BANK

OFFICER – CONTACT CENTER

Key Responsibilities:

  • Maintain and improve Contact Center operations by monitoring system and agent performance based on the agreed standards.

 

  • Determine contact Centre operational strategies by;
  • Conducting performance reviews, capacity planning and cost/benefit analyses.
  • Identifying and evaluating quality and customer-service standards.
  • Providing information and analysis to organizational strategic plans and reviews.
  • Identifying and implementing cross sell initiatives.

 

  • Accomplish contact center human resource objectives and managing a team;
  • Recruiting, selecting, orienting, training, assigning, coaching team members.
  • Scheduling systems and communicating job expectations.
  • Monitoring, appraising, and reviewing job contributions.

 

  • Support for all MIS requirements.

Requirements:

  • Minimum 2 years’ of experience at a contact Centre in a Banking / Financial institution.
  • Should possess a relevant academic / professional qualification.
  • Sound knowledge on credit card operations and contact Centre operations.
  • Ability to multi-task and work in a challenging environment with limited supervision.
  • Capability in managing a large team, positive attitude and good interpersonal skills.
  • Have excellent knowledge in MS Office (Word / Excel/ PowerPoint).
  • Fluency in Sinhala, English and Tamil will be an added advantage.

Rewards:

An attractive remuneration package available for the right candidate with the staff loans

Benefits at concessionary interest rates.

More Information

  • This job has expired!
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