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Reservations Agent 28 views

We are a 4 Star Resort in Negombo with an inventory of 55 keys. We are looking for individuals with a passion for excellence and the drive to deliver an experience of a lifetime to our guests.


Reservations Agent



  • Process reservations by mail telephone, or central reservation systems referral.
  • Process reservations from the head office OTAs, other hotel departments, and navel agents.
  • Know the type of rooms available as well as their location and layout.
  • Know the selling status, rates, and benefits of all packaged plans.
  • Know the credit policy of the hotel and how to code each reservation.
  • Prepare and following up of levers of confirmation.
  • Process cancellations, modifications and communicate other reservations related correspondence promptly to the front desk.
  • Understand the hotel’s policy on guaranteed reservations and no-shows.
  • Walk around with the client and ensure that they secure whatever services they are in need of,
  • Make arrangements for dents navel programs.
  • Be aware of all front office procedures and assist with reception duties when required.
  • Willing to undertake any reasonable request made by management to assist in any other areas of the organisation.
  • Open and close the availability as and when needed on OTA channel manager and on the hotel website.


The Ideal Candidate:


  • Excellent knowledge of OTAs -Maintenance of high quaky scores and Yield management.
  • Hotel school Diploma or equivalent qualification in a hospitality related field.
  • Should be dynamic, focused, proactive and result-oriented.
  • Highly capable at multitasking and managing a wide range of projects simultaneously.
  • Excellent oral and written communication skills together with a very high level of computer literacy is essential. (Multilingual communication skills will be highly regarded).
  • Minimum of one year’s experience in a similar role in a hotel.

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Company Information
  • Total Jobs 2 Jobs
  • Category Hospitality
  • Location Nawala
  • Full Address 220, Nawala Road, Nawala
  • Industry Hospitality
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