SwitchBoard Operator

Direct Line Global (Pvt) Ltd.
  • Post Date: October 3, 2018
  • Applications 0
  • Views 29
Job Overview

Our Client in the Hospitality industry is on the look out for a Switchboard Operator

 

 DUTIES AND RESPONSIBILITIES:

  1. Answers incoming calls.

  2. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

  3. Places outgoing calls.

  4. Receives guest messages and deliver the same to the guest.

  5. Logs all wake-up call requests and performs wake-up call services.

  6. Provides information about hotel services to guests.

  7. Provides paging services for hotel guests and employees.

  8. Knows what action to take when an emergency call is required.

  9. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

  10. Assists in reporting telephone equipment or service complaints and problems.

  11. Trains or assists wit training new telephone operators in performance of job duties.
  12. To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

  13. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.

  14. Must be polite and courteous while answering the phone.

  15. Open and close telephone functionality on the hotel front office software.

  16. Keep records of calls placed and received by all departments and recording the call charges.

  17. Setup conference calls in different locations and time zones.

  18. Update directory information on the front office software.

  19. Provide relay service for hearing-impaired guests.

  20. Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Requirement:

  1. Understand the telephone operator board or PBX switchboard operations.

  2. High school graduate or equivalent.
  3.  Fluent in English., additional language is an added advantage
  4.  Previous hotel-related experience desired. 
  5. Knowledge of centralized telephone systems. 
  6. Skills in the operation of telephone equipment. 
  7. Skills in dealing diplomatically with the public under stressful conditions. 
  8. Knowledge of personal computers and methods of updating databases.
Job Detail
  • Offered SalaryNegotiable
  • Career LevelEntry Level
  • ExperienceFresh
  • GenderBoth
  • IndustryHospitality
  • QualificationDiploma
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